![]() ![]() Traffic to the TigerConnect HTTPS and XMPP service ports must bypass HTTP Proxies and Content Filters. Bypass – TigerConnect does not currently support the use of HTTP Proxies or Content Filters.Mobile Wi-Fi Setup – All users must turn off “Ask to Join Networks” on their mobile devices.Access Control – Users must have access to a TigerConnect-approved Wi-Fi network that does not require re-authentication.The following IP address and ports must be allowed for users with LDAP Authentication: IPs Please ensure the following email addresses are whitelisted to ensure proper delivery of TigerConnect communications:Īliases and reply-to email addresses for TigerConnect emails: Expect a response within one business day. TigerConnect (formerly TigerText) Clinical Communications for Healthcare Teams More than a secure text messaging app, TigerConnect is a communication and. Contact TigerConnect's Customer Support for help with our secure messaging applications. The following IP addresses and ports must be allowed for outgoing (egress) traffic from your network: Let us know how we can help, and we’ll get back to you right away. NOTE: Similar to whitelisting all AWS IP addresses, it is the customer’s responsibility and risk should they choose to whitelist the entire *. domain. If a wildcard domain is not an option, below are the Fully Qualified Domain Names (FQDNs): NOTE: Append both ‘ or ‘ to properly whitelist the below URLs. Proxy or Firewall Ensure that the following sites are not blocked: The list of current AWS IP addresses may be consumed in JSON format from Amazon. Rather, we encourage the use of OSI Layer 7 (application) firewall rules to restrict access and only allow HTTPS traffic to the *., *., *, *.med.tc domains.Ĭustomers may decide to use OSI Layer 3 firewalls, accepting the risk inherent in whitelisting large ranges of IP addresses that may not be used for TigerConnect, including without limitation the risk of allowing access to the customer’s private network by outside parties. For this reason, TigerConnect strongly discourages the use of an OSI Layer 3 (network) firewall to restrict access via whitelisted IP addresses, as this may unnecessarily open the customer’s infrastructure to a wider attack surface. This PDF guide provides step-by-step instructions for administrators to set up and manage the Web Messenger features, such as user accounts, roles, teams, broadcasts, and integrations. There are over 10 million public IP addresses contained within the AWS infrastructure. TigerConnect Web Messenger is a secure and convenient way to communicate with your colleagues and patients using any web browser. Clients with network firewalls in place must proactively allow communications to this range of IP addresses. To submit a ticket to our Client Care team, click here and use the Contact Support form. If all of the above settings are set accordingly you should be able to hear and see new message notifications for TigerConnect. Due to the nature of elastic scaling in response to dynamic throughput needs, the TigerConnect server application may communicate from a range of different IP addresses. Clear Cache and Data: You can also reference our Android Best Practices guide for additional settings configurations. Tap the blue ‘i’ icon to the right of the Wi-Fi network.įor additional assistance with WiFi on your device, see our WiFi Authentication and Auto-Login Quick Reference Guide.TigerConnect runs on the Amazon Web Services (AWS) elastic cloud infrastructure.If this choice is not available, your device has not previously connected to this network. In Settings –> Wi-Fi (tap the Wi-Fi heading, not the ON/OFF switch), then long-tap (hold for 2-3 seconds) on the desired network you wish to forget and tap Forget network. Tap the Guest, Public or trouble Wi-Fi network. ![]() ![]() If the steps below do not help, please refer to your device manufacturer. Requires an existing TigerConnect Secure Messenger subscription. Use Microsoft Entra ID to manage user access and enable single sign-on with TigerConnect Secure Messenger. Message anyone you work with all within your business’ secure and private TigerConnect network. NOTE: the steps below for Android may vary depending on your device. TigerConnect is the 1 app for secure messaging of business information. To “forget” any unauthorized or previously connected networks on your mobile device you can typically find this in the Settings application of your device under Wi-Fi or Wireless Networks. NOTE: Guest Wi-Fi networks and Wi-Fi networks are not recommended, as they are often heavily locked down and are known to cause challenges with notifications and messaging outside of TigerConnect’s control. Yes, TigerConnect will send and receive messages over a Wi-Fi network or over the mobile data connection for mobile devices and if Wi-Fi is available on the computer with which you are accessing the TigerConnect Web Messenger or standalone Desktop Application. ![]()
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